Refund policy

Soothe

Return & Satisfaction Policy

Effective Date: June 8, 2026

Our Commitment to You

At Soothe, we stand behind our products. We believe that when used as directed, our formula delivers real, noticeable relief. If you give it a fair chance and it doesn't work for you, we don't want your money. Simple as that.

Satisfaction Guarantee

If you are not satisfied with your results, you are eligible for a refund.

*Note: as a skin care company, we do not accept any returns.

How to Request a Refund

To initiate a refund, simply send us an email at zach@soothesalve.com with the following:

• Your name and order number
• A brief note about your experience and feedback on the product

That's it. We ask for your feedback because we genuinely want to learn and improve. Once we receive your email, we will process your refund promptly.

Refund Details

• Refunds are issued to your original payment method.
• You do not need to return the product.
• Please allow 5–10 business days for the refund to appear on your statement depending on your bank or card issuer.

Eligibility

This guarantee applies to all purchases of Soothe products. To be eligible:

• Email us within 90 days of your original purchase date, and we'll refund your order in full.

Contact Us

Questions about your refund or our policy? Reach out anytime:

Soothe | zach@soothesalve.com